English

Our Privacy Policy

We are Prestigious Textiles Limited, a company incorporated in England and Wales. Our company number is 02219358 and our registered office is at 4 Cross Lane, Westgate Hill Street, Bradford, West Yorkshire BD4 0SG (“Prestigious” / “we”/ “our” / “us”).

We are committed to ensuring that your privacy is protected. We will comply with the UK GDPR, the Data Protection Act 2018, together with any other applicable data protection and privacy legislation. (the “Data Protection Legislation”).

Your personal data includes all the information we hold that identifies you or is about you. More information about the types of personal data we process about you is set out below.  Everything we do with your personal data counts as processing it, including collecting, storing, amending, transferring and deleting it.

This privacy policy provides information about the personal data we process about you, why we process it and how we process it. It applies to customers, suppliers and business contacts, visitors of our website (www.prestigious.co.uk) (the “Website”) as well as candidates contacting us in relation to job vacancies.

We are the controller of the personal data you provide. We are not required to appoint a formal Data Protection Officer under the Data Protection Legislation but if you have any queries in relation to our processing of your personal data, please contact mail@prestigious.co.uk.

1. What information do we hold and how will we use it?

Customers, Suppliers and Business Contacts

All our sales are business to business, so the personal data that we process about our customers and suppliers is limited to contact information about individual contacts at those organisations. If you are one of our contacts, we may process your full name, email address and telephone number.

All other information that we process, such as payment details and transaction / order data will relate to the organisation for which you work and is therefore not personal data.

We will process your personal data if you are an individual contact at one of the customer or supplier organisations with which we work. We process your personal data in order to maintain our relationship with the organisation with which you work and to provide or receives products and/or services from your organisation. We process your information on the grounds of our legitimate interests.

We do not collect any special categories of data about you. Special categories of data include information revealing your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, health data or information about your sexual orientation.

Website Visitors

To help us improve our website and the products and services we offer, we collect data about the ways in which you use our website. This includes, for example, technical data such as your IP address, which is collected through our use of cookies. The Website uses cookies to distinguish you from other Website visitors and helps us tailor our service delivery to suit your needs. More information (including the retention period for each cookie) can be found in our cookie policy, available here Cookie policy.

Visitors to our Premises

We use CCTV in and around our premises for the purposes of crime prevention, detection and security. We retain CCTV images for 14 days.

Candidates

If you apply for a job vacancy with us, or speculatively send us your CV, the personal data that we are likely to process about you includes:

  • identity data such as your first name, middle names, last name, marital status, title, date of birth and gender;
  • contact data such as your postal address, email address and telephone numbers;
  • background data such as your education, career background and work experience;
  • personal information such as your skills and qualities; and
  • any other information that you include on any CV, application or covering letter you send to us.

We process your information on the grounds of our legitimate interests to determine whether or not we have a suitable vacancy for you. To the extent we need to process special categories of data about you (for example, to ensure our premises are suitably equipped for you if you attend for an interview), we will do so in accordance with our legal obligations. If you provide special categories of data to us which we have not requested, we will process it on the grounds of your consent because you have voluntarily provided the information to us.

2. Our collection of your personal data

Customers, Suppliers, Website Visitors, Visitors to our Premises and Business Contacts

We use different methods to collect data from and about you including through:

  • Direct interactions

You may give us your personal data by filling in forms on our website or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you: place an order for our products or services; submit a query about our products or service whether on our website or by email or phone; request for marketing to be sent to you; or give us feedback or contact us.

  • Automated technologies or interactions

As you interact with our website, we may automatically collect personal data about you. You can find out more information in our cookie policy available here: Cookie policy.

Candidates

We receive personal data directly from you when you contact us in respect of a specific vacancy or with a speculative approach. We may also receive information about you from recruiters and agencies that provide temporary workers.

3. Who will receive your personal data

Your personal data is only transferred/shared to the extent that this is necessary. Recipients of your personal data may include:

  • third party payment processors;
  • third party delivery companies that deliver the products you have purchased to you;
  • third parties that assist with the delivery of our services to you;
  • third parties that help us to process applications for finance and warranty claims;
  • third parties that assist us in the provision of repairs to our products;
  • third parties that assist us with fulfilment of your order, including by providing name and address verification services;
  • third party email distribution providers and market research companies. Please note your personal data will only be processed for marketing purposes in accordance with the section below headed “Marketing”;
  • third parties that assist with our customer satisfaction surveys and reviews;
  • legal advisors to the extent they need to see your personal data to provide us with legal advice;
  • third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy; and
  • if you are a candidate, we may provide feedback to you via the recruiter or agency that recommended you to us.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

The data that we collect from you may be transferred to, and stored at, a destination outside the United Kingdom to the extent necessary to fulfil our obligations to you. Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring that one of the safeguards set out in the Data Protection Legislation exists. This could include that:

  • we will only transfer your personal data to countries that have been deemed by the UK Government to provide an adequate level of protection for personal data;
  • we may use specific standard contractual terms approved for use in the UK which give the transferred personal data the same protection as it has in the UK, namely the International Data Transfer Agreement or the International Data Transfer Addendum to the European Commission’s standard contractual clauses for international data transfers.

4. How long will we keep your personal data?

Customers

Your personal data is retained for no more than 7 years from the date you place your order. This enables us to deal with returns, repairs and warranties. After that date your personal data will be deleted or anonymised so that it is no longer personally identifiable. Your information will be kept securely at all times.

Suppliers and Business Contacts

Your personal data is retained for the duration of our relationship with you or the organisation for which you work. Please let us know if you leave the organisation or if your details change. If we receive notification from you or your organisation that you no longer work at that organisation, or if we no longer maintain a working relationship with your organisation, we will delete your information from our system.

If we are corresponding with you as a potential supplier, we will retain your details until we receive notification from you or your organisation that you no longer work at that organisation or until we no longer correspond with the organisation for which you work.

Candidates

If you are successful, we will retain your personal data in line with our employee facing privacy policy, a copy of which will be provided to you. If you are unsuccessful, we will retain your application, CV and/or covering letter and any other personal data you provided to us for 6 months from the date we reach our decision in case any other suitable roles arise in which we think you may be interested, or in case you have any questions about our decision. After that date, your personal data will be permanently deleted or destroyed.

5. Third Party Sites

Our Website may contain links to third party websites, including websites via which you are able to purchase products and services. They are provided for your convenience only and we do not check, endorse, approve or agree with such third party websites nor the products and/or services offered and sold on them. We have no responsibility for the content, product and/or services of the linked websites.  Please ensure you review all terms and conditions of website use and privacy policy of any such third party websites before use and before you submit any personal data to such websites.

6. How do we keep your personal data secure?

Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Protecting your security and privacy is important to us and we make every effort to secure your information and maintain your confidentiality in accordance with the terms of the Data Protection Legislation. The Website is protected by various levels of security technology, which are designed to protect your information from any unauthorised or unlawful access, processing, accidental loss, destruction and damage.

We will do our best to protect your personal data but the transmission of information via the Internet is not completely secure. Any such transmission is therefore at your own risk.

7. Marketing

We occasionally send newsletters and magazines, in which case we will share your name, email address and (for the purposes of sending you magazines) your billing address with third party mailing companies. We only send you marketing if we are entitled to do so under data protection and privacy legislation, which usually means we either have your consent to send you marketing or we send it to you because you are one of our existing customers. You can unsubscribe to our marketing communications at any time, either by clicking “unsubscribe” in any marketing email we send to you or by emailing mail@prestigious.co.uk.

8. What are your rights?

You benefit from a number of rights in respect of the personal data we hold about you. We have summarised your rights below, and more information is available from the Information Commissioner’s Office website (https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/). These rights apply for the period in which we process your data. There are certain caveats and exemptions to those rights which mean that in some circumstances you may not be entitled to exercise them, if we believe that is the case upon receipt of a request from you, we will let you know.

Access to your data

You have the right to ask us to confirm that we process your personal data, as well as access to and copies of your personal data. You can also ask us to provide a range of information, although most of that information corresponds to the information set out in this fair processing notice.

Rectification of your data

If you believe personal data we hold about you is inaccurate or incomplete, you can ask us to rectify that information.

Right to be forgotten

In some circumstances, you have the right to ask us to delete personal data we hold about you.

Right to restrict processing

In some circumstances you are entitled to ask us to suppress processing of your personal data. This means we will stop actively processing your personal data but we do not have to delete it.

Data portability

You have the right to ask us to provide your personal data in a structured, commonly used and machine-readable format so that you are able to transmit the personal data to another data controller.

Right to object

You are entitled to object to us processing your personal data:

  • if the processing is based on legitimate interests or performance of a task in the public interest or exercise of official authority;
  • for direct marketing purposes (including profiling); and/or
  • for the purposes of scientific or historical research and statistics.

We do not intend to use your personal data for scientific or historical research and statistics.

Automated decision making

Automated decision making means making a decision solely by automated means without any human involvement. We do not carry out any automated decision making using your personal data.

9. Questions or concerns

If you think we have processed your personal data unlawfully or that we have not complied with GDPR, please get in touch with us so we can help. You can report your concerns to the supervisory authority in your jurisdiction. The supervisory authority in the UK is the Information Commissioner’s Office (“ICO”). You can call the ICO on 0303 123 1113 or get in touch via other means, as set out on the ICO website - https://ico.org.uk/concerns/.